Customer Care Conference

STARTING DATEMarch 24, 2015

ENDING DATEMarch 25, 2015

LOCATIONJW Marriott Bucharest Grand Hotel

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Event Description

DESCRIPTION

Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.
Registration before 13th March / Payment for group of 3 and more delegates:

  • one day: 215 euro + VAT
  • both days: 425 euro + VAT

 

TOPICS

Strategy 

  • Change management
  • Audit
  • Budgeting and Control
  • Alternative solutions for Customer Care

Technology                     

  • Call center systems
  • Call center software
  • Self Service systems

People &Operations Management 

  • Strategy and leadership   
  • Training & development
  • Motivation
  • Performance Management
  • Quality management
  • Workforce management systems & processes
  • Best case call centers studies

http://www.conference-arena.com/customer-care-conference

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