Customer Care Conference Cluj Napoca

November 12, 2015

November 12, 2015

09:00 To 05:28

Cluj Napoca

http://www.conference-arena.com/customer-care-conference-cluj-napoca

are you going to attend Customer Care Conference Cluj Napoca?
Yes, I am  No one is attending yet.

Event Description

DESCRIPTION

Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.

A decade ago the international customer care market demanded the reinvention of business perspectives, focusing more on soft skill development and customer experience. Throughout time, the global socio-economic turmoil lead to an increasing need for visionary partnerships and state-of-the-art KPIs. 
Nowadays, along with the constant evolution of competition intelligence tools, the business environment is searching for a strategic paradigm shift as a survival and development imperative. 2015 is a time for process reengineering & business transformation, a time for innovative change. 
Experience the future! 

TOPICS

BUSINESS PROCESSES

 – Strategy & results: success indicators
 – General guidelines for developing unique and adapted business metrics.
 – Measures for critical-to-customer process requirements.
 – Technology innovations

CUSTOMER LOYALTY

 – Customer percentage of market, profile & insights
 – Customer satisfaction rate
 – Quality performance for customers
 – Customer retention rate
 – Performance delivery to customer 

EMPLOYEE ENGAGEMENT

 – Employee performance & turnover
 – Training & learning opportunities
 – Employee motivation & job satisfaction
 – Corporate culture
 – Best case call centers studies

FINANCIAL SUCCESS

 – Return On Investment: how to make the most out of your investment
 – Cash Flow
 – Return on Capital Employed
 – Financial Results
 – Centralizing risk assessment and cost-benefit data
 – Budgeting and Control

GENERAL BUSINESS AREAS

Customer Care & Call Center Management

  • telecommunications
  • computing and software
  • banking and financial services
  • insurance
  • consulting
  • manufacturing
  • retail
  • auto
  • pharmaceutics
  • airline companies

IT/IS Management & Support Staff 
Sales & Marketing Managers 
Public institutions

http://www.conference-arena.com/customer-care-conference-cluj-napoca

Organizers

Visited 405 times, 1 Visit today

Related Event

Inainte sa incepi sa alergi, invata sa mergi! De fiecare data cand cand deschid gura, oamenii o fac pentru a vinde ceva!  Baza de la care se porneste pe drumul catre performanta in vanzari este reprezentata de 7 pasi simpli, pasi fara de care nu se poate incepe acest drum.1.… Read more…

 Încă de la prima ediție Onlined și-a propus să formeze viitoarea comunitate de specialiști în marketing digital. Cea de-a treia edițe are loc anul acesta la București între 14 și 28 Noiembrie. „Am intrat în Onlined cu ideea că o să învăț ceva despre online timp de 2 săptămâni și… Read more…

Data: 15.07.2014 Localitate: Cluj-Napoca Ora: 10:00-13:00 Locaţie: International Ballroom – Aleea Baisoara, nr. 2A Preţ: GRATUIT Bonus: Vezi oferta specială de mai jos   Acum şi tu poţi participa la seminarul care îţi dezvăluie secretele afacerilor profitabile. În ultimii ani, de când lucrez în programe de coaching cu firme din mai multe domenii, am început să… Read more…

De ce Network Marketing? Pentru că această profesie are la baza un concept ingenios, ce se bucura de o crestere constanta la nivel mondial. Se bazează pe oameni dinamici, care au teluri curajoase in viata si sunt interesati de marketing, antreprenoriat, leadership si dezvoltare personala, dornici să-și deschidă o afacere.… Read more…

I will be giving two presentations related to Google and SREs (Site Reliability Engineer) in Cluj. One of them will describe what SREs do and the other one will be about Megastore, a global scale database with strong consistency guarantees. https://www.cs.ubbcluj.ro/google-tech-talk-at-babes-bolyai-university-bring-questions-build-answers/ Please register using this form: http://goo.gl/1bcDpd Read more…