Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.
A decade ago the international customer care market demanded the reinvention of business perspectives, focusing more on soft skill development and customer experience. Throughout time, the global socio-economic turmoil lead to an increasing need for visionary partnerships and state-of-the-art KPIs.
Nowadays, along with the constant evolution of competition intelligence tools, the business environment is searching for a strategic paradigm shift as a survival and development imperative. 2015 is a time for process reengineering & business transformation, a time for innovative change.
Experience the future!
– Performance delivery to customer
– Best case call centers studies
GENERAL BUSINESS AREAS
Customer Care & Call Center Management
- computing and software
- banking and financial services
- airline companies
IT/IS Management & Support Staff
Sales & Marketing Managers
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